on 'All of my contacts have it. We have received reports that emails to btinternet.com email addresses are being blocked. BT internet email problem Hi. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. 23-04-2021 View cart for details. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 6h00. 3) Import all of your contacts from your old account to your new one. 11h05. Our standard shipping option is via Royal Mail airmail. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Rachel Rickard Straus, Financial Mail On Sunday On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 09-07-2019 In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. ask a new question. iPad is working ok. Emails from BTInternet.com not being received in Mail I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. - last edited on BT L1 agent wasn't able to resolve and it has been passed to their email support team. All other emails to other systems have no issues. - edited This is a BT residential customer to customer forum. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Incoming mail works, but unable to send anything. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. 15h33. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. We have received reports that emails to btinternet.comemail addresses are being blocked. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Thanks for the examples that have been provided so far. Contact Us - Customer Support | DISH Surely other services would similarly suffer. 11h33 I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Rest assured that we'll do our best to assist you or get you pointed in the right direction. 2 days ago I suddenly stopped being able to send emails and get the message below. 8h29. I can't send or receive messages in Outlook - Microsoft Support Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! I exited and restarted Mail and was then able to send emails again. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. This isn't just a small delay. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. on 20h31, on Log in issues. I know it exists because I can pick it up on ios and via BT Webmail. This amount is subject to change until you make payment. 17h25. What does this mean? About 4 days letter I get a reply saying the message could not be delivered. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Please update the server configuration to continue connecting to this account", with the option to cancel or update. By So hardly time for a timeout to have occurred. Not receiving all emails on btinternet account - UKGSer Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. What can be done to fix this problem please? Sadly not the same as my experience. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". on This has made me want to look a bit further and so I found the Community. Yesterday, I managed to contact BT via webchat. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. It takes a while to get a reply from the Postmaster but they will respond. 2. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. 19-12-2022 This was a pain, but I went along with it or else I couldnt use email. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Sending or receiving email. Maybe that's the issue, although there has been no problem up until yesterday. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. The worrying thing is I don't know how many other emails I'm not receiving. 26-08-2021 Those who wish to hold on to their email account just have to log in from time to time to keep it active. The problem is also affected by the addressee. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? For those that aren't arriving, things obviously get a little more involved. Has anyone else encountered this and found a solution ? The whole ISP domain is blocked. In my view, the Postmaster group are doing it the wrong way round. 5) Set up an auto-responder message on your old email address. 23-04-2021 16h05. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Thanks for the suggestion. My BT email is not working - Apple Community 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. - last edited on omissions and conduct of any third parties in connection with or related to your use of the site. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Sending or receiving email | BT Help I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Our Gmail accounts work on all our devices. I have a group of 14 people set up under Outlook 365. We receive the following message when we try to send from our Mac. 15h22, on Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! on 10-07-2019 We repeated the test and the same thing happened. 26-08-2021 26-08-2021 Townman, Gandalf, anneoconnor. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Email: timforrester@btinternet.com. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. What can we help with? Terms and conditions of the sale . You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 16:52 EST 04 Mar 2023 All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Unable to send mails to btinternet addresses - Plusnet Announcements, Guides & Community Updates. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Why? 23-04-2021 Send yourself a test email. only. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). 11h40. You can send and receive messages, but not actively manage the account. . Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password 14h17, on on Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. This is exactly the same as my issue - with the 993 / 465 too. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. They also sent a test email from a PC using an outlook client and that didn't come through either. on Working on the theory that it was another case of BT doing something, I decided to leave it overnight. 19h39. Having the same problem myself today - unable to send emails from my @btinternet.com account. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. A workaround would be to use another SMTP - for example gmail if you have a google account. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Has anyone experienced this problem. 14-07-2019 They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Although port 587 will usually work, port 465 is the recommended port. I have a group of 14 people set up under Outlook 365. 2 users liked/thanked this post: Go back to . That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on
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