The merchant should process the refund through the same technology used to make the original sale. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Refund Policy | Student Union - University of Tennessee Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. Issuing Refunds to Credit and Debit Cards - Stanford University However, a travel ban DOES NOT mean that you are automatically eligible for a refund. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. Please check that your passport is valid for 6 months or longer than your intended travel time. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. StudentUniverse: Cheap Student Flights, Hotels & Travel Deals If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. For your protection, we recommend that you purchase trip cancellation and travel accident protection. However, some countries (Iceland, Greece, etc.) They may change due to air traffic control restrictions, weather conditions or operational requirements. Depends on the airline policy. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. We strive to make sure your travel arrangements are satisfactory. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. Studentuniverse Refund Policy Coupon Code can be found at this link. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please check your applicable loyalty program for the specific terms of your membership. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Most airlines have issued one free change and you may be eligible to cancel for future credit. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. We have unique discounts available for students and anyone under 30. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. We will confirm the correct price with you at the time of payment. All refunds will be delayed until the situation stabilises. That depends on the airline policy. Some tickets also may have multiple airlines. Does The StudentUniverse Check Student Status? All refunds will be delayed until the situation stabilises. We cannot guarantee that the travel service provider will credit you with point for your booking. To find out if there is a fare difference . We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. This table is for informational purposes only. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. LAST UPDATED: March 3rd, 2023. If this is not the case, you must let us know. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. 99% off Student Universe Coupons | Mar Coupon Codes That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. No need to worry, your credit is associated with your original booking and not just your email address. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Amendment and cancellation policies differ per hotel. You can also update your email address to a more permanent one on your account any time. It is entirely at the airline's discretion to provide you with a seat on a later flight. Business Details Please note that we can *NOT* reinstate your flights for you if you cancel them. If your airline is offering refunds, we can advocate for a refund on your behalf. If you require your confirmation email to be resent please contact us. Most Popular. A flight disappearing from your account typically means that the airline has cancelled it. You will need to input your traveling companions' details before entering your credit card information. We understand a lot of events have been cancelled due to concerns over COVID-19. 2013-2023 StudentUniverse. Search for the total number in your party and log in (or Sign up) as yourself. Coronavirus Airline Policies - StudentUniverse In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. If your query is not urgent, please expect a delay in receiving a response. Save your details for a quick and easy checkout process. Well be with you within a few days. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. You should be aware that costs could increase closer to the departure date. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Coronavirus FAQ | StudentUniverse This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. We advise you also to print the on screen confirmation. Anyone can book with us, just not everyone will be able to get access to special discount student fares. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. Final payment is due 60 days prior to the tour start date. A change to your student status will not impact your credit. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Transport and accommodation providers have differing cancellation policies and rules. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. On the checkout page you can enter the details of the card you will be using. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Please check your airline's policy. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. If you don't see a credit that you think should be there, give us a call. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". Please note that carriers may be subject to change. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Change rules and fees can vary tremendously. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. When you book with us we will look after you until you arrive home safely from your travels. See the chart above for the best number to call. How do I book seat assignments and meal requests? To find the change rules for your flight ticket, look under the My Trips section of your account. Sometimes airlines provide us with fares we cannot display online, even to our members. The tuition rate in force for all programs is based either on program or modality. Dollars? By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. Do you have better flight specials available by phone. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Studentuniverse Reviews | Read Customer Service Reviews of Your travel credit is associated with your original booking. You must not make any booking unless you understand and agree with these Booking Conditions. For many airlines, the credit is good through December 31, 2020. Please confirm which airline your credit is with by visiting My Wallet. That page has the latest coupons, promo codes and deals etc. You will need to know the legal name and date of birth of your friend(s). Any booking you make will be with the relevant travel service provider and not StudentUniverse. If you have a layover, you should check if there are transit requirements for that country as well. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. Student universe uses tripmate for their insurance policies and they're a complete scam. you will be asked to show the childs full unabridged birth certificate. Baggage is entirely at owner's risk. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). If you want to pay separately, you will need to make multiple purchases. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Travelers are responsible for ensuring that they have all necessary travel documents and visas. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). If youd like to check what your airline is offering, you can check out the airline policies directly. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk.