If not, fuck them and continue onto arbitration per their terms and conditions. It also looks like the original label is a printed label, cut out and then taped on. You can request that the buyer send the item back to you immediately. Otherwise she wouldn't have bothered. 4) Request return shipping label credit as buyer made false claim. Sucks!! How do you prove you sent A? Refund, repair or return. Select Order Not as Described. eBay somehow refunded the buyer automatically when the return was delivered. Choose "have us call you", that's the best option these days. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. The online auction site launched in 1995, and scammers have used it ever since. Do not refund half. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Ebay problems: Buyer opened a return and sent back a different item In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Do I have to go ahead and refund no matter the circumstance? Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. The scammer will ask for the victims gift card number to use as payment. Glad you at least eventually prevailed. That is not the package i sent your cosmetics in. As its a scam, you will never see your money or your items again. Never sold on Ebay before. Buyer returned different item - General Selling on Amazon Questions As per the returns policy you are within your rights to refuse it. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. 04:18 PM Ebay always takes out the fees and send the remaining money to the Bank on file. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. These are both things ebay phone reps suggest. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Is it possible they received it from another seller? Example: You bought a table, and it showed up with only three legs. They aren't. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Refunds and Returns - Mercari: Your Marketplace I'll go over how it happened, what I did to fix it, and how you can. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Otherwise, you can also restart the laptop just by pressing the power button. 03:21 PM. man!! 04:28 PM. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. I have multiple people selling my exclusive product for less that I sell it for on Ebay. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. The buyer has since responded and accepted that it was delivered somewherebut not to him. This has happened a couple of times to us over the years, all part of selling on line Im afaid . The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. Ebay We Can T Process Your PaymentPlease select a different payment Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. By ARTHUR WRIGHT. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! - edited Copyright 1995-2023 eBay Inc. All Rights Reserved. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). All items are made out of High Quality fabric. I sold 4 of the same items. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. I asked for a picture from the buyer and it was some plastic item. Powered by Discourse, best viewed with JavaScript enabled. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. The other thing that is suspect is their account was created the day they ordered the item. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. 26-05-2020 Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. 'However once the seller has received the item back, eBay can then step in and review the . Two moths ago, a parcel comes back. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Can Usps Tracking Be WrongPost Office have such a horrible . Everyone is covered except the credit card holder, whoever that is. They have always just put new shipping labels over the original label on the unopened package. I did became a pain with calling everyday and today calling 5 times. This is what it takes to get ebay to appeal a return in your favor. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Loophole on eBay! Need advice, accidentally sent wrong item to buyers : r/vinted - reddit I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. . This is why I take photos of the item with the eBay paperwork. Does it look like your packaging, apart from the labels and the stickers? Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. But at least it was worth somewhat close to what the item I sent them was worth. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. There is so much scamming going on Ebay, Sellers dont have a chance. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. 09-10-2020 Then gets mixed up on which item was wrong. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Somewhat new, never had this happen before. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Then find one of the facebook groups for sharing scammy ebay users and share his username. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. It WAS new in the box. After completing the sale normally, the seller will post the package with the correct address but the wrong name. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Press J to jump to the feed. Stockholm syndrome - Wikipedia Did you include the reference number on the label? What would you do? That has happened to me. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Before you start your Missing Mail Search, you will want to double check the status of your package. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de CHAPTER XIII. I have 100% seller feedback. Got my money back and a promise from eBay to better train their support staff -_-. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. $900 item. Buyer claiming wrong item was received. HELP!! The buyer pays quickly, and you send the item without concern. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? A buyer from Europe orders at item and pays for it. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). 26-05-2020 The buyer will pay with a fraudulent check. QUOTE eBay is very aware that scams occur on the website. Because the seller sent a lighter instead of a $600 Gucci wallet. You have to make them paying you off a better deal than the hassle you will continue causing for them. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. 1. Learn the fundamental steps for running an eBay business. I had been using half sheet sticky labels for almost a month before sending out this order. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . Is this person trying to scam me and going to the lengths of altering the package and using a different item?? The scammers will also ask for your PayPal email address. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Paid a tailor 4.50 repaired it and sent back with DPD signed for. I'll have to ask her what she sees different because I know it's the same. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay If they did, I don't know how they'd be able to verify.