Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Unsure of your next cruise? Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. Guests are urged to complete the Online Check-in process before leaving home. Book with Avoya Travel to receive Savings and FREE Perks on select 2023-2024 Holland America Line sailings that may include: All mail is subject to local postal office procedures and rates in the port mailed. WebExclusive Onboard Credit Up to $100 on select sailings + Exclusive Rates Distinctive Voyages Amenities include a Cocktail Reception, Exclusive Shore Event + more Best Holland America Line Cruise Deals by Destination Select Destination Caribbean & Bahamas Alaska Alaska CruiseTours Panama & South America North Europe South Europe Transatlantic Be certain to bring along a record of all your vaccinations. Please dial 911 in an emergency. dvise you of arrangements to minimize disruptions in your vacation plans. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. Please Search for the many threads that have discussed this before. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. CC Help Jenn Alaska Bonus Offers: Eligible Alaska cruises to and/or from Vancouver, Glacier Bay cruises and cruisetours (excludes cruisetour Y3-Y6) booked October 14, 2022, through November 15, 2022, receive one (1) Shore Excursion credit redeemable for a White Pass Summit Scenic Railroad shore excursion per person per booking. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Bring your travel and health insurance information and have it handy at all times. Even through two hurricanes. Powered by Invision Community. Working directly with the carrier is important, as the airlines are usually able to arrange alternative flights. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. If so, are there any categories/types of OBC that can't be used for the daily service charge? WebOnboard Credit Kicker through this offer is available in the following amounts: US$100 per person (US$200 per stateroom) for guests booked on a 6- to 9-day cruise; US$150 per person (US$300 per stateroom) for guests booked on an Alaska cruisetour or 10- to 20-day cruise; US$200 per person (US$400 per stateroom) for guests booked on a 21+ day Cash is not accepted for individual transactions, e.g. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. View Details. Celebrity does that and I wish HAL would too. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Shops, or Services at the Greenhouse Spa. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. 1-206-626-7353 to add services to your itinerary. Please do not forget to print them out prior to leaving home. 1. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. You will recognize our representatives by their Holland America signs. Usually there is a fee required. You will be able to leave a comment after signing in, By I took a Princess Cruise last year and I was able to use OBC for pre-booked shore excursions and specialty dining booked about 90 days prior to the cruise. ), after handling money and pens, and after using the restroom. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Please keep this available for check-in. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. Holland America Line Rewards and the newest one (before yours) with 40 replies: http://boards.cruisecritic.com/showthread.php?t=1145953. Best No Annual Fee Credit Cards Holland America Line rewards points are earned by running spend through the Barclays Holland America Visa. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. We welcome you to consult with your Image Creators for all your photographic needs. You should have it available at the gangway when disembarking so please. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. Early Booking Bonus Offer and its parts are neither transferable, substitutable, nor redeemable for cash. http://boards.cruisecritic.com/showthread.php?t=936846, http://boards.cruisecritic.com/showthread.php?t=1081612, http://boards.cruisecritic.com/showthread.php?t=1025957. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. if you have and inside stateroom do you have to pay for laundry service? U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Featured fares are per stateroom based on double occupancy. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. To book, or for more information, simply visit your Future Cruise Consultant. The line will be adding $100 in onboard spending Capacity is limited for many activities, so book early using your Onboard Credit. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. In our case, we always take the refund in cash to avoid losses due to currency conversion. Limitations apply. Reconfirm any special requests with the Maitre d after you board. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Beach Towels to take ashore will be available upon arrival at the Gangway. 5 Things to Know About the Holland America Line Credit Card By Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Infants must be at least 6 months of age at the time of embarkation in orderto sail. Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. Table number and table size are on request only, and will be assigned by the Maitre d' on board. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. Ships Registry: The Netherlands. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. Have It All Early Booking Bonus | Holland America Line. The OBC is like an initial deposit. many ports taxi lines can be long and distances to private transportation can be lengthy. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. And I have been successful with just putting gambling money on room account and then cashing out at casino. Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. We have an OBC from Costco Travel Canada and the shareholder benefit. I have $550 onboard credit from different sources for a 14 day cruise. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. In many countries, you can also use your ATM card to obtain local currency. This requirement does not apply to U.S. or Canadian citizens. OK right? Alaska Bonus Offers apply only to 1st/2nd guests and are based on availability. Travelers diarrhea (TD) isthe most common illness to affect travelers. Started August 27, 2021, By book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. Guests may buy stamps in port or purchase them from theGuest Services by charging their shipboard account. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! Mobility Equipment: The safety of our guests and crew is our number one priority. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. railings, buttons, door handles, countertops, faucets, etc. At some point in your travels you may experience an emergency. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Gift orders must be prepaid and received two weeks in advance of sailing. Have the post office hold your mail. Your travel advisor can provide you with additional information if you are interested in this option. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. Applies to all guests 18 years of age and over. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and This is only a "hold' and not a charge to your credit card. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Generally, the ship is subject to certain government procedural requirements upon arrival. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. Let the vacation begin the moment you arrive in a new country. Our As You Wish dining lets you select the venue and style thatsuits you. It doesn't go by each person unless you have set up separate accounts. Items that should be registered generally include those not manufactured in your country. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. :oYou're right. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. Other restrictions and exclusions may apply. Other terms and conditions may apply. He could still use it to get access, but he would not be able to charge anything. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. No internet purchase required to download or use on board. When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. This thread has been helpful to usnewbies on HAL. on board. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. (Voyage plans cover your entire cruise and are available at a discounted rate. But after reading the above post it looks like I will have to have the full 420.00 I'll check this out againOn Carnival I only needed to put down the 200.00. For ships without Tamarind, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto. Rest assured that your passport will be fully secured by our staff. You may request seating time, table size and indicate with whom you wish to dine. Environment: When it comes to protecting the environment in which we sail, our commitment is second to none. Sharing of any beverage or the package is not permitted. I appreciate the info above, being relatively new to HAL. Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. By Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. Frequently Asked Questions | Holland America