The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. First the rep that measured did it wrong, I ended up with 8" having to be cut off 2 shelves, and my 8 cubbie holes that were supposed to be 12X12 had to be 10X10. I hired Closets by Design to overhaul my garage. My nightmare is similar to many of those offered here. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. California - THANK YOU FOR ALL YOUR REVIEWS! Corporate Advocacy Program: How to repair your business reputation. My wife realised the mistake only when she saw the end result. The Closets By Design Lawsuit is Annemarie Newbold v. Closets by Design, Inc., et al., Case No. I was a designer for closets by design. Closets By Design is the leading manufacturer of Home Organization products. The stage thing is my cabinet is empty. BEWARE before you deal with this people, they look and act professional but are really CHEAP. Size required? Submit a complaint and get your issue resolved. Closet were removed and I call another company. What a Mess I loan this to the bank and Im thinking to talk to the bank and dispute it . and removing trashleaving the caulking. Worse job experience I have had with a new job. It is not even close to be average quality. According to the case, the defendants - Closets by Design, Inc. and CBD Franchising, Inc. - perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. The Avera system goes for the built-in look with its premium materials and includes amenity components like optional LED lighting. You can get quality for a lot less! The higher boss, it seems explained the process which is " the warehouse can change your design and make smaller cabinets as agreed without asking the customer " . I re-sent this cancelation, again by E-Mail, still no response. My wife purchased a pantry through Closet by Design. Can you tell me exactly how I mistreated the installers?" This complaint was posted by a verified customer. Frankly, it was 2 closets. They do not stand behind the products they sell. This caused a power outage in that room. I hauled them away myself. Horrible JOKE on us! The lawsuit claims though the defendants have continuously offered 40-percent-off and $200-off coupons on their website since at least 2015, they have never sold their home organizer systems for the reference prices listed in advertising. They would not remove it or replace it. Plus, our hundreds of options and accessories mean you won't have . She then transferred me to the manager, a real piece of work by the name of Jen, you know the type not only incompetent but also arrogant and disrespectful. I had so many issues with the people in this company that the process was exhausting for me. They lie and the work is not worth it. The email for customer service is not a . I took the day off to be there and no one was showing up. The Container Store offers in-store as well as virtual design . We DO NOT remove reports. big hole in the wall. I waited 6 weeks for a hamper! Is this your company? The installers just left leaving me worried about the electrical wires and found out that they broke one of the panels. Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. Did this cleaning lady clean your whole house? I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. Nobody came in. I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). This company HAS TO BE STOPPED. Today was supposed to be the final piece which is a hamper and they even got that wrong. A BIG MISTAKE. The lawsuit alleges that defendants . It did put power back in the room, but at a costly mistake. But the reality is you are luck to cover your gas and car usage costs. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. When the closets got installed, the installer had to get a filler piece made to get the . No wonder they have alias names. We called to see a time and they said they will let us know. Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. Claim forms are usually not made available to consumers until after a court approved settlement is reached. DO NOT HIRE THIS COMPANY. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. This review was chosen algorithmically as the most valued customer feedback. I ordered my cabinets ( approx $12,5000) in oct of 2021. Closets By Design offers a no-obligation estimate, in your home. And the pieces that did come were cheap and chipped! See some of the pics attached with this review. (#22) First AMENDED COMPLAINT against Defendant CBD Franchising, Inc., Closets By Design, Inc. amending Complaint (Attorney Civil Case Opening) #1 , filed by Plaintiff . Come Friday we got no call. The dispute has been resolved. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Required fields are marked *. Desired outcome: Thanks after reading posts I think I dodged the bullet. your claim status, claim form or questions about when payments are Get Your Closet Anized So Ng For A Trip Is Breeze Wcnc. Many similar stories! Submit a complaint and get your issue resolved. Closets By . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. They promise to pay their Designers $2,000- $4,000 a month. They charged me $3.00 more which I gave them cash. Depending on the material, size, and design, you can get customized closets at a cost of $1000. I think it should be illeagle to promise pay when reality is no pay. She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. Create your own closet design rendering with Modular Closet's simple design tool. Once they install and get their money, if it all falls apart, so be it. Each time I only received the run around and was told each time "We should have everything for you tomorrow" but when tomorrow came nothing was right. Closets by Design Financial Performance Representation Report. Closets by Design has, and always will, put customers first, including by offering opportunities to make the cost of custom closet, office, and home organization more affordable. Fake invoice scam targets business owners. This flooring has only been down for three weeks. Date of experience: January 11, 2023. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. Initial Franchise Fee: $20,000. I had the worst experience of my life. If she was nicer and more patient, I may have. Working Capital: $25,000 to $50,000. CALL: (855) 295-0801. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. TINA.org reader is still waiting for her promised free Kate Spade gift. They are a nightmare from representative all the way to owner. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. Any sudgestion ? So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. Improve functionality of small areas. Waterstone Management Group is a boutique management consulting firm. that reports on class action lawsuits, class action settlements, Advertisers above have met our They knew how to fix the measuring mistakes and my shelves look great. Follow us: INTERNET OFFER: 40+15% Off. This rating has decreased by -1% over the last 12 months. The installer was great but you can only work with what you get! Not that you would after reading the NUMEROUS posts above! settlement administrator or your attorney for any updates regarding Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! Closets by Design will help you design a closet. I even gave them reference photos so im having them remove it. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. They keep hiding and screwing people over! This company does not We ordered cabinets months ago, only to have the installers show up without all the parts, including the doors. 2K for few planks put-together shabbily! All rights reserved. I told him to stop, go back and have her figure this out AGAIN. STAY AWAY FROM CLISETS BY DESIGN! Design. The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. I would like them to install the right cabinets we talked about or refund our payment, half of it if not all. I am dealing with the shitstorm right now. I can gaurantee I will never use your company again. And once again, I found myself back into the you're-being-rude square. I think it should be illeagle to promise pay when reality is no pay. It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! I feel your pain. 40% of employees would recommend working at Closets By Design to a friend and 36% have a positive outlook for the business. So I told her: "So you're a liar, right?" Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. Before commenting, please review our comment policy. Reviews. When were they planning on informing me of the schedule change or were they hoping I would forget! The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. File photos of Donald Trump and Letitia James. This is the best way to manage and repair your business reputation. Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. Being it was only a 6 section walk in, no drawers, the price was $1200. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. Hopefully the third time is the charm! If they do, I will give credit where credit is due! Information on earnings claims made to prospective Closets by Design franchisees in advertisements and by sales representatives. I am so blessed and thankful that I decided to read reviews on this company because I had an apt with a designer this weekend and I have until today to make a decision. I got the closets installed, and I am very disappointed in how they carried out this task: On installment day the installer goes over the measurements with me and low and behold, that crazy designer had designed 20 inches of the closet to be directly behind the radiator! Jason, I saw your post. The supervisors was super rude when I talked to them. It is surely not worth throwing the money on crappy job. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. They sent us out into the field with very little training. Lesson Learned! Designers make no money. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. Choose a location near you. They sold me on something that did not work in my room and claimed it was my fault. They had to make 3 trips to our home, of which the first appointment, they missed altogether. California closets did not make sense because they hang on the wall where is these are on the floor. Don't know why there are so many negative reviews. He said the light wasnt working. To date, I have provided $3, 346 in payments. I had it budgeted to pay off in 10 months so to my surprise after 6 months, I received a whopping bill with interest and all. Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. 4. Im dealing with the same issue. This comment was posted by a verified customer. I am waiting for someone to come out for the 3rd time. This will surely increase the credibility of your complaint. A whole month to find this out is unexceptable. Anyone who can get a lawyer please do and let us start a class action suit against this company. This post is only the beginning. I've called 3 times - no return. Then they call me back about 2 weeks ago Maximise storage. First off the Maryland heights branch is the only one I'm commenting on . Thank you all for taking the time to write these reviews. She sent a few angry text message when I didn't get back to her for a week. Call Closet by Design 1-800-500-9210 Let's Get Started. The first date for Installation was on Dec.20th with a call on Friday with a time of installation. And I responded, "You bet I am. Initial Franchise Fee. I told him there was an overhead light in the room that the switch was by the door. Are you kidding me? Crm is OLD, some processes are clearly inefficient and manager cant make them make sense, employee turn over rate is unreal, 8+ employess let go or quit in a month's time. ,Deer Park Long Island ,NY, Closets by Design Products are delivered with Excellent Quality and Workmanship Hamilton New Jersey, Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. They are super pricy, unprofessional and quality is very very poor. NJ Hamilton location - I am a builder and deal with scheduling every day. So that was another fight for another 3 or 4 days to get a replacement panel. HOW LAME IS THAT? Appropriately, this meritless lawsuit was dismissed without any settlement shortly after it was filed and prior to the time any response was required once the Plaintiffs lawyers were advised of the meritless nature of the complaint. We demo'd ourself. There was no a response for almost three weeks, and then I found out that both Jennifer and Ed had left the company. They were cheaper than California Closets and they went to the floor, unlike some closet companies. This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. Hiding negative complaints is only a Band-Aid. We can work with you to remodel what already exists, or remove it entirely and start from scratch. Im taking them to small claims court for the $587 they scammed me for. reviews. The case is still moving through the courts and has not yet reached a settlement. They are sending us collection notices etc for the unpaid balance even while we are disputing. He broke the wires that were connected to the power block. Generally, closets by design are not too expensive. What kind of business is this?! The above mentioned class action lawsuit Newbold vs CbD was voluntarily terminated on around February 5th, 2019. Founded in 2003, Waterstone operates out of offices in Chicago and San Francisco . Closets By Design | 3,996 followers on LinkedIn. I thought it was the plumber who designed the doors." Need to get this install complete as contracted, Read full review of Closets by Design and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I responded: "Do I have to wait for another two months? If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. When I reached out to the sales rep, she stated what I said was correct and to call the office backNo Luck and usually I fight situations like this. This review was chosen algorithmically as the most valued customer feedback. The way I see itI paid top dollar for top servicePart of the job IS SERVICE not just cabinetand he gave me a bunch of backtalk. Design Consultant (Former Employee) - Denver, CO - May 4, 2022. Total Investment: $152,000 to $428,000. Complete bedroom storage solutions. I attempted to cancel this order by E-Mailing their cancelation form but didn't hear from them. So my molding were never secured and are coming apart, they also damages many of my walls, the front lips for my shoe closets are falling off, the door they installed in the very beginning is gouged, which the installers did, they installed a faulty lock on my jewelry cabinet and the list goes on. A new lawsuit claims Amazon is breaking California law by selling products containing donkey meat. A deposit of $1, 673 was provided. I worked for this company for close to a decade. Thanks, The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. This was the WORST company to deal with bar none! In essence, you are investing about $520 in drawers. 4.7. Closets By Design, Inc. et al. ComplaintsBoard.com is a leading complaint resolution website on the Internet. But I am getting no replies. Date is September 27, 2021. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! I read the comments and took them into consideration but made my own judgment.