We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. We recommend arriving at least one hour before your ferrys departure. Prior to that he was an assistant sports editor at the paper from 1984-1987. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Select "Transit card" and "Add Clipper card". There's no need to open an app. Muni Fares & Passes | SFGOV - San Francisco You will select your seats when making your booking and may choose between the lower or upper deck. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. City Coach. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. He started his journalism career as a sports editor in Iowa in 1975. Call (877) 878-8883 to order from a Customer Service Representative. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. The discount is even greater if you add multiple nights! For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. 877.878.8883. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. In person at the AC Transit Customer Service Center. Muni offers several ways to pay your fare. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. This means we couldnt process your payment for automatic reloading. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Otherwise, you will be logged out automatically. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Learn more about Clipper START and how to apply here. A single beep and a green light means you paid for your ride. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Can two people use the same card at the same time? The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Cookie Notice Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. How long do I have to pick up the value before it expires? The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Routes available between Seattle and Victoria. You will need to tag your card to a card reader or ticket machine to activate it. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. This is just another barrier to transit: an opaque payment system. The card reader at Caltrain stations. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. My card/value was blocked due to an expired credit card. If you forget to tag off, thats the fare you will pay. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Clipper account access including checkingyour balance can be found on the Clipper website. Victoria Clipper Frequently Asked Questions | Clipper Vacations Both discount and regular Clipper cards can be ordered and managed online. Choose to stay logged in or to log out. Discounts; Where to Use; Follow. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Loading Value | Clipper Some purchasing limits applyas outlined on our sales page. Please have your vaccination card or a photo of it ready in the event you are asked to show it. Select Clipper card and follow the instructions to add a card and load value. This page includes how to tag, card issues, and visitor info. Once you do that, it will show up in your account. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Your session is about to expire due to inactivity. You will need to use this new email address the next time you log in to your online account. Why not? If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. We offer a variety of discounts as outlined here. To add value to your Clipper card, open your mobile wallet on your phone. No input is required. Pre-Tax Transit Benefits. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. This page includes Using Clipper on specific agencies. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Clipper card says still in progress : r/AskSF Select "Transit card" and "Add Clipper card". Open the Clipper app and select the card you want to set up for Auto-Reload. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Why wasnt I notified this would happen? Clipper cards pending pass? : r/Bart - reddit.com Set up is easy and can be done on the spot or in advance while you are at home. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Some transit agencies charge fares based on distance or zones. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Does the balance on Clipper Card ever expire? - Quora Log in to your Cilpper account with the email address we have on file and provide an updated email address. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Dumbarton Express. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Who CANNOT use Clipper on iPhone or Android phones for fare payment? See the, To add a card to your Android phone, open Google Pay and click the + sign. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Otherwise, you will be logged out automatically. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Includes one-way or round trip travel via the Clipper ferry. Visit Us Get an adult, Youth or Senior Clipper card Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Check out the r . You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. You will still need to use your plastic Clipper card for this. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. The Victoria Clipper V vessel is a passenger-only ferry. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Please enter the ages for all children 18 and under. Our vessel also features one wheelchair accessible bathroom onboard. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Call us 800-888-2535; Contact us; Enter search term: Go. Key Clipper information translated to Chinese. Please note that you cannot use your phone to unlock bikeshares. School attendance clipped by new transit passes - Oakland North The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Get the Clipper app. The Go Pass is valid for the calendar year until Dec. 31 at midnight. Learn more about required travel documents. Roadshow. Credit card charges are processed immediately. In addition, we offer a full range of beverages options, including locally-distilled spirits. 2020, Metropolitan Transportation Commission. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Please visit theGovernment of Canadas websitefor more information. We will automatically send a declined payment notice to the email address in your Clipper account. On the cable car, the conductor carries a handheld card reader. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Using Clipper | Clipper When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. Final boarding is 15 minutes before the scheduled departure time. Please learn more about traveling with pets. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Can I load value on my mobile phone at a transit agency ticket office? Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Seating class changes between Standard and Premium seating will require agent assistance. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Log in to your Clipper account to add backup payment. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Clipper is a regional transit card that can be used on all transit in the Bay Area. What happened to my order? Caltrain. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. What should I do if my card is lost or stolen? Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Account Management. Please check out this 2022 guide to Seattle whale watching. You can also carry on one small piece of luggage and one personal item. It is charged for those who enter a station, ride a train, and then exit the same station. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. The Salish Sea is world famous for observing a vast array of whales and sealife. Pay With If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. Felonies may also prevent you from entering Canada. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Learn more about Clipper on your phone. Economy Panoramic Upgraded window seats in Economy Class. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. What happens if my transit benefit order will exceed the $300 cash balance limit? In order to book using your travel credit please reach out to a reservations agent using our contact us form. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Select Clipper card and follow the instructions to add a card and load value. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Student EasyPass Program Updates | Parking and Transportation SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! And you can do it anytime. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Be sure to review the paper ticket fare chart at the station. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. The reason for this has to do with how much space unused orders take on their computer system. Privacy Policy. But if you tag off, Clipper will return the difference of $6 to your card. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. I'd like to plan my visit to the Bay Area in advance. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. This page includes How RTC cards work, accessible information, and using Clipper equipment. Thats why we say to allow a few extra days if you are picking up your value on a bus. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). There are no discounts available at the BART vending machines. The tag will not register if you place your device or card too low or high on the screen. Clipper | Alameda-Contra Costa Transit District ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Your card should arrive within 5 to 10 days. I loaded value online, but when I tried to use my card, it wasnt there. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. No, transit agency ticket offices cannot load value to mobile phones at this time. No, every rider needs their own card or device (phone or watch) to pay for fares. Clipper cards pending pass? will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Riders are encouraged to get a Clipper Card to avoid the surcharge. After the end of the sales window, be prepared to pay your fares with cash value. Complete the form below and a dedicated account manager will be in touch. This is separate from confirmation of payment. County Connection. Within each class, there are upgrade sections as well. For a quicker response, we strongly recommend reaching out via our contact us form. See full menu. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. 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