Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Does not include Hitch work or accessories. Owners Manuals - Thor Motor Coach Save. Mr. ******** needs to arrange pick up with the **** dealership. The pictures submitted to us show no concern of factory defect to the roof. Across from the sofa is a booth dinette. Which we received no assistance. We purchased a new 2019 *********************** **** Motor Coach in May 2019. The same way they want they money on time, Included my vin number thor vegas **** 2022. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown We now have two new estimates, both have been rejected by *************************** and *********************************. Not a fuse, not a wire. Well guide you through the process. Why not the flooring costs? The issues were filed with **** when the coach was new. Thanks for the replies. Stock #46257. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. Description. We bought it new in 2018. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . My Thor dash radio is also powered by the house battery. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Read More: https://thormotorcoach.com/legal/ It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. This is truly a manufacturer defect. Is An RV Renovation Project Right For You? This price is only valid for 24 hours from. More than 50 pictures were sent to Thor. When I tried to bring it back in, it came in a few inches and then stopped. 2 lead acid batteries. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. Ill keep taking all suggestions and look a while longer. How can **** choose to refuse to fix this chronic and widespread issue? The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. Multiple calls, travel, estimates, no results. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. New 2023 Thor Motor Coach Four Winds 31WV Motor Home Class C From researching this seems to be a problem with a lot of Thor coaches from that year. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. WHO IS RIGHT? UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Explore Thor Motor Coach Products and Motorhome Brands New to RVing? The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. Login to the Owner's Resource Portal to view manuals for older model years. RV Wife. Worked with ******************* until **** when he moved to a new position. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Begin with this one! **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. International Association of Better Business Bureaus. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. 1. BBB Business Profiles are subject to change at any time. Used 2022 Thor Motor Coach Delano Sprinter 24TT Motor Home Class C Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Complaint Type: Problems with Product/Service. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. This is a MSRP $190K Class A Motorhome. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. We purchased a 2016 ************ 40xte with ****** miles on it. Jumping through hoops. Rear Bath. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. Model: Hurricane 29M. This is an independent, unofficial site. Everything is well documented. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Need advise, had a shop replace house battery and repair inverter. When searching for a service center make sure to use the filter option. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. bunk above drivers compartment has failing motor brakes. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . 5 seatbelts. We are so very happy with the coach we purchased! We need this rv fixed asap. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. The requested information: 2019 *********************** **** motor coach. He made us feel at ease during the whole process. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. Thor Motor Coach does not have control over the ************ centers. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Just for good measure, recheck those easy to access fuses in the panel in the coach. What's The Best Cordless Vacuum For RVers? Front radio not working - Thor Forums Posts: 2,166 THOR #11781. I have a full side slide on my 2016 Thor Ace 30.2. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. I am waiting for **** to call us back. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Submitting a response indicates a willingness to work with customers to make things right. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. My husband was ill and could not drive the coach to *******. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. Tristen should have the additional documentation in his inbox this evening 12-11-2022. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. We are sorry to hear of your concerns with your 2019 *******. I left my parking lights on overnight, and it killed the car and house batteries. Have you tried pushing in the "very little" reset button top left? I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. Troubleshooting and Repairing RV Electrical Problems for - AxleAddict With all the family-friendly and pet-friendly features, you'll love traveling in . As the smallest motorhome option, camper vans are welcome virtually everywhere. There's a reason why so many choose Thor Motor Coach. These issues are ongoing, not new. Then click on the manual name to download. It was a pleasure dealing with all of you. Speaker Location(s) Interior / Exterior. CD Player. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. Provide us with some basic info and well appraise your RV. BOTH of which **** has rejected. Thor Motor Coach's stands behind it's previous response, copied below. See details. I bought a brand new Thor Hurricane 35M. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Then ***** struck, with travel restrictions in place. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It features the best of a class a, along with the best features of a class c. That's what A.C.E. I have looked and checked all connections and fuses I can find. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. 26 gallon black water tank and 31 gallon grey water tank. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. For a better experience, please enable JavaScript in your browser before proceeding. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup This has all been dragging on for far too long. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. We strive to ensure all pricing and information contained in this website is accurate. +26. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Leaves one to wonder if it was ****'s plan all along to run out the clock. New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A Contact Sales. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. Spoil the RV owners in your life this Christmas with some of our favorite gifts. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. Message. From the time we purchased the coach we have only driven a total of ***** miles. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. You must log in or register to reply here. We have a 2017 Thor motor home with a radio installed backup camera. Number Of Televisions. Not just one but every single seat in the coach. Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn A representative has been notified and will be with you shortly. This coach is over 6 years old. I had to send the slide out for access. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. Class Cs with the beloved luxuries of Mercedes-Benz. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. The solenoid is subject to failure and if it does, the switch will do nothing. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. The retail declared our previous response as satisfactory, see below. And one, Don't Miss Paradise Oaks RV Resort In Florida. Save your favorite RVs as you browse. I will state again that this is not a new claim. Wheel sensors for air pressure not working. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. We have a water leak and it has caused extensive damage. Then I tried the GFI in my 29m bathroom. Nobody will build them better. We purchased a 2020 ************ model **** on September 4, 2019. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. We are also providing the **** commercial vehicle center web address. We have acted in good faith throughout this entire ordeal. After countless emails and calls to *********************, we never heard from him again. We can't thank all the employees of General RV enough for making this experience so unforgettable. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. 2. Again, the deal fell through . How To Use Your Thor Motor Coach Class C RV: Four Winds - YouTube Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Probably have to pull radio out to find inline fuse. 2 tables that convert into beds. **** had no issues resolving many of the other problems with our coach. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. State: Texas. No. Radio and cameras not working - Thor Forums 2022 Thor Freedom Elite 24HE. . I have looked and checked all connections and fuses I can find. 33 complaints closed in the last 12 months. Thor is saying to just patch it. Standard and optional features listed on units may or may not reflect the actual in-stock unit. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL The claim is currently under review, you should hear back from your rep by the end of this week. Most of the issues listed on pdf ************************************************************** 2021. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! I got a jump and the car battery is working fine now, but the house batteries are still dead. For more information, visit. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time.