Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. This service is designed for customers who can use the fixed route system if an accessible route is available to them. Train Hours. The application has two (2) parts (A & B) and is the first phase of the process. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Please make sure all personal items are safely secured and out of the way of other customers. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. http://www.itsmarta.com/ride-with-respect.aspx. If customers travel with a PCA, they may travel with one companion in addition to their PCA. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Customer Service. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. MARTA Police (Non-Emergency) 404-848-4900. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. Riders' Advisory Council; MARTA HOPE Program; . MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. MARTA Mobility. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. *Unlimited rides for consecutive days beginning first day of use. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. . The goal: make life simpler for all our employees. The fax number for Mobility Eligibility is 404-848-6900. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Lost Item Inquiry Formfor lost items. 404-848-5000 . If a card has been confiscated due to usage by any unauthorized property. MARTA Mobility University Program. Failure to cooperate with safety related policies may result in injury or loss of service. Mobility Bus Student Program (K-12) Group Discount. Contact - MARTA GUIDE Solicitation or selling goods or services without the express permission is prohibited. 5. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Customers are required to secure their packages at their seats, as storage space on the bus is limited. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. 404-848-5000 . To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. MARTA Police (Emergency) 404-848-4911. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). 1. Marta Mobility 2010-2023 - signNow Customers will be asked to leave a voicemail with their name and phone number. Transdev launches new partnership with MARTA Mobility to support Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. PCAs travel at no cost when accompanying the eligible customer. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Mobility Appeals Panel For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Partnership Program. Overview Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. How much does a Reduced Fare Breeze Card cost? MARTA and MTM's Contract for Eligibility Assessment Services MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Customers must have correct fare immediately upon boarding in order to ride. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. The fax number for Mobility Eligibility is 404-848-6900. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. MARTA The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. 404-848-5826. Customers may also cancel via the MARTA website @ Disruptive, harassing, or threatening behavior is prohibited. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. The fax number for Mobility Eligibility is 404-848-6900. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. No commercial or large-size carts, or dollies unless collapsed. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Exact addresses of both the origin and destination. Customers with schedules that require frequent changes are not eligible for subscription service. MARTA Police (Emergency) 404-848-4911. 2. 30 Alabama Street, SW Metropolitan Atlanta Rapid Transit Authority | Complaints | Better We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. 2424 Piedmont Road, NE How do I use my Reduced Fare Breeze Card? MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Visit our PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). MARTA attained the Silver level of recognition for its sustainability efforts. Superintendent of Mobility Operations Please be advised Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. MARTA has the right not to issue a replacement card. Click hereto learn about MARTA's Travel Training Program. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Bus times vary by individual route, so be sure to check the schedule for your specific route. Learn more. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . If the visitors disability is apparent, this documentation is not required. Mobility Fares - MARTA 2424 Piedmont Road NE Regular Breeze Cards are not accepted for Mobility certified customers. The operator will not carry packages through the door. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Standard fare is $4. MARTA Police (Non-Emergency) 404-848-4900. Indicate the type of mobility aid used, and if the lift is required. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Accessible Services - MARTA MARTA Police (Emergency) 404-848-4911. . MARTA Mobility. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Using tobacco or electronic cigarettes or vaporizers is prohibited. It is the operators responsibility to ensure that mobility aids are safely secured. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). For more information, please call Customer Service at (770) 427-4444. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis.